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Text Message Opt-In

How customers consent to receive text messages from Swifty House Cleaning

Program description

Swifty House Cleaning sends transactional text messages to customers about their residential cleaning bookings. Messages include booking confirmations and appointment details. We do not send marketing or promotional messages, and we do not text anyone who has not booked a cleaning with us.

Where the phone number is collected

Customers book a cleaning through the online booking form on our website. The form works in this order:

  1. The customer answers questions about their home: cleaning type, square footage, number of bathrooms, and how often they want cleaning
  2. The price is shown on screen, before any personal information is requested
  3. The customer chooses any optional add-ons
  4. The customer selects "Book This Cleaning"
  5. The customer enters their name, then their mobile phone number
  6. The customer enters the service address, then chooses a date and arrival window
  7. The customer reviews everything and selects "Confirm my cleaning"

The consent shown at the point of collection

On the step where the phone number is entered, the customer is shown the following consent control. The checkbox is not selected by default and the customer must actively select it to opt in.

Consent is entirely optional. The customer can leave the box unticked and still complete their booking. Consent is not required to purchase our service, and customers who do not opt in simply do not receive any text messages from us.

Phone number
(555) 123-4567
I agree to receive text messages from Swifty House Cleaning about my booking, including confirmations and appointment details. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy and Terms and Conditions.

Reproduction of the live booking form. The checkbox is unchecked by default and is optional. The booking can be completed whether or not it is selected.

Screenshot of the live form

A screenshot of this step on the live booking form:

Screenshot of the Swifty House Cleaning booking form showing the phone number field and the unchecked text message consent checkbox

Consent is not a condition of purchase

Ticking the consent box is optional. Customers can complete a booking without opting in to text messages, and the booking form does not block them from continuing. Customers who do not opt in receive their booking confirmation on screen instead, and we contact them by phone if needed.

Consent to receive text messages is collected only so we can confirm bookings. It is never used for marketing.

Sample messages

Booking confirmation sent to the customer:
Hi Sarah, your Standard Cleaning with Swifty House Cleaning is confirmed for 2026-09-04 between 9:00 AM and 10:00 AM. Total: $235. Payment is due after the cleaning has started (Venmo, Cash App or Zelle). Reply STOP to opt out. Questions? Call 619-310-8148.

Opting out

Customers can reply STOP to any message to stop receiving text messages immediately. Replying HELP returns our contact details. Both are handled automatically.

Contact us

Swifty House Cleaning
Phone: 619-310-8148
Email: Adrian0503619@gmail.com